The Ombudsman investigates and decides complaints and disputes about the way that pension schemes are run. Funded by registration levies on all occupational pension schemes (www.practicallaw.com/A36529), the Ombudsman will rule on any grievances or injustice as a result of maladministration. The Ombudsman’s decision is final and binding on all the parties to the complaint or dispute. It can be enforced in the courts. His decision can only be changed by appealing to the appropriate court on a point of law.
For further information, see the Ombudsman’s (www.practicallaw.com/T4592) website.